Join the Duty Manager team to help lead media services and support staff and students. If you’re good at making media or learning tools, your skills will help with sales and customer service.
The UK offers visa support for this role, making it easier for international candidates to apply.
You’ll manage daily tasks, help staff, solve customer problems, and keep things running well. It’s a great chance to grow your career in a busy and rewarding job.
Information:
- Job Information: Duty Manager
- Experience: 1-2 years
- Visa Support Provided
- Nation: United Kingdom
Eligibility Criteria:
- Experience as a Duty Supervisor or in a similar leadership role
- Background in customer service is a big plus
- Helpful to have worked in this field before
- Comfortable handling cash and doing basic bookkeeping
- Able to lead and support a team effectively
- Well-organized and good at managing time
- Familiar with office tasks or basic security duties
- Great at solving problems and thinking on your feet
- Open to working shifts, including weekends
- A degree in Business Administration is helpful, but not required
- At least 2 years in a supervisor or management position
- 5+ years in a customer service role is a bonus
- Strong office management skills and attention to detail
- Confident using a computer and office software
- Clear and professional communication, both speaking and writing
- Able to lift up to 15 kg when needed
- Knows the basics of workplace safety
- Great at handling challenges and finding solutions
Duties:
- Set clear goals for the team each month, quarter, and year
- Work with management to review and apply company policies
- Keep track of income and cash flow, and share regular updates
- Make sure everyone follows company rules
- Help train and support new team members
- Step in to handle any performance concerns with staff
- Check in regularly to see how your team is feeling at work
- Adjust schedules when needed to keep operations running smoothly
- Help plan the department’s budget
- Handle customer complaints in a calm and professional way
- Organize regular maintenance and cleaning of the workplace
- Meet with senior managers to talk about business updates
- Keep the workplace safe for everyone
- Supervise the shop floor and ensure staff know their daily tasks
- Hold quick meetings to go over shift plans and team needs
- Make sure the team is reaching goals and working efficiently
- Plan work schedules to make sure shifts are fully covered
- Help team members request time off and track leave
- Step in to resolve team disagreements fairly
- Lead performance reviews every 3 months and once a year
- Track and meet important performance goals (KPIs)
- Help with basic accounting and payment tracking
- Share updates and key info with upper management
- Take care of employee concerns quickly and respectfully
- Make sure customers receive great service every time
- Book any tools, spaces, or support the team needs in advance
- Follow all health and safety rules
- Prepare reports on budgets, team performance, and efficiency
Pay: In the UK, duty managers typically earn about £34,500 a year, or around £12.56 an hour. Beginners usually start at £22,000, while those with more experience can make up to £36,222 a year.