Al-Futtaim is currently looking for enthusiastic Customer Service Representatives to become part of our team in the UAE. This role presents a fantastic chance for individuals eager to gain visa sponsorship and pursue a rewarding career in the UAE.
As a Customer Service Representative, you’ll be the main person our customers turn to for help, delivering top-notch service and assistance with their needs.
INFORMATION:
- Position: Customer Support Specialist
- Organization: Al-Futtaim Group
- Place: Dubai City
- Pay: AED 1500-7000 monthly
- Education: No formal qualifications needed
- Experience: 1 to 5 years preferred
DUTIES:
- Quickly address customer questions and handle concerns with kindness and efficiency.
- Offer detailed product information and help customers make informed buying choices.
- Handle customer complaints and ensure they are resolved to the customer’s satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Keep yourself informed about the latest products and services offered by the company.
- Help track and manage customer accounts effectively.
- Work closely with different teams to ensure customer needs are met.
- Follow the company’s guidelines and procedures.
- Aim to achieve and surpass customer service goals.
ELIGIBILITY CRITERIA:
- Must be eligible for visa sponsorship to work in the UAE.
- Excellent people skills and the ability to communicate effectively.
- Ability to stay calm and understanding when addressing customer questions and issues.
- Strong ability to resolve conflicts and find solutions to problems.
- Capable of working effectively in a busy and dynamic setting.
- Comfortable using customer service software and skilled with computers.
- Dedicated to ensuring customer satisfaction with a friendly and positive approach.
- Fluent in English, with knowledge of other languages being an added advantage.
How to Apply: